Atomweb — WooCommerce Maintenance & Care Plans · Last updated: August 2, 2026.

This policy explains how refunds, cancellations and renewals work for the maintenance and care plans sold by Eliana Alexandra Alvarado Guillén, trading as Atomweb (“we,” “us”), located at Bellavista y Galo Plaza Lasso, B12, Quito, Ecuador.

1. What we sell

We sell recurring website maintenance and care services for WordPress/WooCommerce online stores, billed monthly or annually in US Dollars (USD). Services include software updates tested on a staging environment, backups, security monitoring, uptime monitoring, checkout testing, and — depending on the plan purchased — performance optimization, product uploads and development hours. The full description of each plan is available at atom-web.com/woocommerce-maintenance.

These are services, not physical goods; nothing is shipped, so no returns or exchanges apply.

2. 30-day money-back guarantee (first payment)

If you are not satisfied with the service during the first 30 calendar days of your first subscription payment, you may request a full refund of that payment. No explanation is required.

• The guarantee applies once per client and per website.
• It covers the first billing cycle of a new subscription only.
• It does not apply to separately quoted one-time services that have already been delivered (see section 5).

3. Renewal payments

Subscriptions renew automatically until cancelled. You receive an automated renewal notice by email before each renewal.

• Monthly plans: if you intended to cancel and the renewal charged anyway, contact us within 7 calendar days of the charge. If no maintenance work has been performed in that new cycle, we refund it in full. If work has already been performed, we may issue a partial refund at our discretion.
• Annual plans: after the 30-day guarantee period, a cancellation is refunded for the full unused months remaining, less the annual discount already received (equivalent to two months). Example: cancelling an annual plan after 5 months refunds 5 of the 7 remaining months.

4. How to cancel your subscription

You may cancel at any time, with no cancellation fee and no minimum contract term. Either:

• Email us at info@atom-web.com with the subject “Cancel subscription”, or
• Cancel directly through your 2Checkout order management page (the link is included in your order confirmation email).

Cancellation stops all future charges. Your service remains active until the end of the period already paid. A cancellation on its own is not a refund request — if you also want a refund, please say so explicitly.

5. What is not refundable

• One-time services already delivered and quoted separately (for example: malware cleanup, hosting migration, deep speed audits, custom development projects).
• Third-party costs paid on your behalf at your request and already incurred: premium plugin or theme licenses, hosting fees, domain registrations.
• Time already worked beyond the situations described in sections 2 and 3.
• Requests submitted after the periods stated in this policy, except where required by applicable law.

Refunds may also be declined where there is evidence of fraud, abuse of the guarantee, or misuse of the service.

6. How to request a refund

You have two routes, and both work:

• Directly with us (fastest): email [support@atom-web.com] with your order number and, optionally, the reason. We reply within 1 business day and approve eligible requests immediately.
• Through 2Checkout: our online payments and order management are handled by 2Checkout (Verifone), our authorized reseller. You can submit a request through your 2Checkout account, by email at support@2checkout.com, or by phone at +31 88 000 0008. Have your order reference number ready. 2Checkout’s own refund terms are available at 2checkout.com/legal/refund and apply in addition to this policy.

7. Refund processing times

Once a refund is approved, it is issued to the original payment method in the original currency. Processing times depend on the payment method used and on your bank:

PAYMENT METHOD	REFUND INITIATED WITHIN
Credit / debit card and PayPal	1 business day
Wire transfer and check	7 business days
SEPA / UK Direct Debit	Up to 6 weeks from the payment date (bank limitation)
Other payment methods	5–7 business days

After the refund is initiated, the time for funds to appear in your account depends on your issuing bank. Any bank fees or currency conversion differences applied by your own bank are outside our control.

8. Billing descriptor

Because payments are processed by 2Checkout (Verifone), the charge on your card or bank statement may appear as [2CO.com / VERIFONE / your configured descriptor] rather than “Atomweb”. If you see a charge you do not recognize, please contact us before disputing it — it is almost always this.

9. Chargebacks and disputes

If something is wrong with your order, please contact us first. We would much rather solve the problem or refund you directly than have you go through a chargeback, which takes weeks and helps nobody. We have never refused an eligible refund and we do not intend to start.

10. Changes to this policy

We may update this policy. Material changes are announced to active subscribers by email at least 30 days in advance and never apply retroactively to payments already made. The version published on this page at the time of your purchase is the one that applies to that purchase.

Contact for refunds and cancellations

Eliana Alexandra Alvarado Guillén, trading as Atomweb

Calle Bellavista y Galo Plaza Lasso, B12, Quito, Ecuador.

Email: info@atom-web.com 

Support hours: Monday–Friday, 9:00–18:00 ECT. We respond to all refund and cancellation requests within 1 business day.